Relationship between Perception of Village Cadre's Interpersonal Communication and Health Service Satisfaction

Interpersonal communication is communication that occurs between two or more people, which is usually not formally regulated. In interpersonal communication, each participant uses all elements of the communication process. Village cadres have a very important role in monitoring, controlling and paying attention to the health condition of the community in Keude Tanjong Village, XVI District, West Aceh Regency. The services provided by village cadres with the community at the posyandu are positive and can be well received by visitors at the posyandu, so that the satisfaction achieved gets positive results. This research is quantitative. Respondents who became the target of the study were mothers or people who visited the posyandu in Keude Tanjong village. Data collection using the Likert scale method, in-depth interviews, and using SPSS (Statistical Product and Service Solutions) application access. Analysis of the services provided by village cadres to the community got a good response, but there were also some respondents who did not accept the services provided, so that when they got respondents it was not pleasant, it was marked by negative perceptions of the various characteristics of these things and the triggers of the problem. The results showed that the relationship between interpersonal communication of village cadres and satisfaction with health services at the posyandu between posyandu cadres and the community in Keude Tanjong Village was strongly positive, namely, the relationship between interpersonal communication of village cadres and satisfaction of health services in the same direction where the greater the interpersonal communication relationship of village cadres, it would be the greater the satisfaction of health services in the village of Keude Tanjong.


Introduction
Communication is a very important part of human life, because communication is the most important i nteraction as social beings in this world. The origin of the word communication is a process of conveying the meaning of words from one existence/entity or group to another by using signs or symbols, sign language, and other communication processes that are easy to understand together. We have also started doing communication since we were born into the world, the use of communication that is conveyed is through crying. This means that we cannot be separated by communication (Evi Estel Hutagaol, 2012). even remote areas are Posyandu (Integrated Service Posts), because village cadres are always in contact with the community, the interpersonal communication skills of cadres greatly affect the success of their duties. Unfortunately, research on the interpersonal communication relationships of village cadres is very limited. Effective interpersonal communication is the basic capital for cadres in carrying out health promotion and carrying out their roles and duties as community drivers (Rohmani, 2020).
Therefore, this study aims to add to the literature on the relationship of interpersonal communication between village cadres and health service satisfaction. This research strengthens the study of communication, especially interpersonal communication in the context of health services. Specifically, this study will answer the research question whether statistically, the higher the interpersonal communication of village cadres, the higher the satisfaction of health services.
Interpersonal communication or a relationship between two people is more of a communication that is done directly or face to face, with the possibility that each participant can catch quickly the reactions of others directly during the communication. As for communication in this sense, it is the process of sending messages/opinions between two people or a certain group with various kinds of effects or impacts (feedback) obtained, so the communication that takes place is very effective for both parties. In the definition, each component must be seen and explained as part of a unified whole (integrated) in the act of interpersonal communication that takes place. According to Ubaedy (2008: 13) interpersonal communication is communication that occurs directly between two people or a small group, where each of them has personal emotional involvement, commitment is needed in a relationship. To be clear, we often see the relationship between teachers to students, children to parents, husbands to wives, and lecturers to students.

Method
This research uses quantitative correlation research method. Quantitative method is research that uses data collection techniques to determine whether there is a relationship with the degree of relationship between several variables. Quantitative research methods are certainly related to variables that are assigned a value to be associated with the aim of getting the desired results. This method is also when the results have been obtained, the results are absolute or inviolable (Noor, 2011).
In the basic concepts of scientific research, we have often heard and know the term about variables. In quantitative research methods, it is no stranger to use the designation of these variables. The goal is to determine the compatibility between one variable and another variable in connecting something and given a numbered value. The relationship of several variables in the social context of the real world. Correlation research only questions the magnitude of the relationship between two variables. In this design there is no assessment between the independent variable and the dependent variable (Noor, 2011).
The research location as a target is the village of Keude Tanjong, Kaway XVI District, West Aceh District. The reason for choosing Keude Tanjong village according to the local community population is recorded as a stunting rate which is quite relevant and concerning. Not only that, the communication relationship between posyandu cadres and the community is at the heart of the problem, especially when posyandu activities are taking place. For this reason, the researchers also traced their relationship directly to each other. The population in Keude Tanjong village in 2016 data consisted of 220 men and 225 women. The research sample used a questionnaire system with 40 informants/respondents who visited the posyandu in the village of Keude Tanjong. The researcher conducted a questionnaire survey by visiting each house of the mother who was domiciled in the village of Keude Tanjong. Data collection using the Likert scale method, and using SPSS (Statistical Product and Service Solutions) application access. The data analysis concluded that the researcher sought to find out the interpersonal communication/interaction between posyandu cadres and the local community, with aspects of openness, empathy, support, and equality.

Results
The purpose of this study was to answer the question of whether there is a significant relationship between interpersonal communication of village cadres and satisfaction with health services. The results of the Pearson Correlation test show that statistically, there is a significant relationship between interpersonal communication of village cadres and satisfaction with health services. Table 1 below shows the results of the correlation test.  In addition, the relationship between cadres and the community is also well established. Satisfaction obtained is also a pure result or not made up. So, there is no harm in this study having satisfactory results related to interpersonal relationships between the community and the community in Keude Tanjong.
According to Tribowo (2013), interpersonal communication is a process of sending messages or opinions between communicators and communicants, with the effect of direct feedback to find out whether any messages given have a positive or negative impact. In the role of interpersonal communication, the interaction of social life is very important. This is determined by two main factors, namely, social contact and communication (Alven. 2008). Thus, this shows that interpersonal communication plays a very important role in every element of social relations between humans. The role of the communicator with the communicant can carry out their duties effectively, so that they can exchange ideas in the message conveyed to achieve behavior change between the two parties.

Interpersonal Communication between Community and Village Cadres
During the research, the researcher asked several questions that had been prepared regarding the respondents' expectations on how to communicate with the people of Keude Tanjong village with posyandu cadres in the local village. Attitudes highlighted by respondents are positive, such as polite, understanding and very open. People who visited the posyandu in Keude Tanjong village stated that they really needed the role of cadres and had good and effective interpersonal communication interactions, so that between the two there was no sense of sophistication or shyness and so on. As for some of the respondents' opinions regarding behavior in communicating at the posyandu, namely there are times when the cadres are cold to posyandu visitors, such as angry, indifferent, indifferent, not having a sense of responsibility and so on which makes the visitors feel uncomfortable. However, not all community responses are of bad value to cadres, from the results of the study that researchers conclude that there are some people who understand the characteristics of cadres or they understand the behavior situation of cadres.

Conclusion
Based on the above results indicate that the interpersonal relationship between the community and cadres is very strong. The comparisons that resulted from the 2 types of questionnaires that were made also obtained satisfactory results. However, not all of the public's responses were like what was stated that the community still did not accept the services provided by the cadres, because there were those who disagreed, contradicted each other and had different perceptions. The problem is that people are dissatisfied with the services provided by the cadres. In addition, the relationship between cadres and the community is also well established. Satisfaction obtained is also a pure result or not made up. So, there is no harm in this study having satisfactory results related to interpersonal relationships between the community and the community in Keude Tanjong.
For this reason, improving the quality of interpersonal communication interactions between cadres and the community in Keude Tanjong village is positive or very good. The interactions are very closely related, because both parties need each other, including on the part of the community who really need the role of cadres in the context of paying attention to the health condition of the families of the Keude Tanjong village community.
The suggestion that the researchers can convey is that village cadres are expected to always use good language to the community, very close, open, and sympathetic relationships or interactions are the main keys in providing services to the community, so as to create effective interpersonal communication relationships between village cadres and local community.