Kualitas Pelayanan Terhadap Kepuasan Masyarakat Di Kantor Kecamatan Johan Pahlawan

Abstract

Service quality is the most important value in a service agency, service quality is very influential on the satisfaction received by the community. The purpose of the study was to determine the level of community satisfaction with service agencies, to determine the level of satisfaction and level of disappointment of the community, the type of method used was a qualitative method because this method was used to  extract information from what was experienced, and witnessed directly