Revitalizing Urban Governance: A Comprehensive Evaluation of E-Government in Padang City's Urban Villages through the Lens of the Five Pillars E-Government Framework

Widya Cancer Rusnita, Desna Aromatica, Roni Ekha Putera


The e-Kelurahan services program is one of the leading innovative programs in Padang City, which aims to realize the convenience of essential services at the urban village. The result of research in 2022 shows that the implementation of e-kelurahan has yet to be effective, and this study is a follow up research that aims to evaluate e-Kelurahan services using Maturity e-Government Models. The evaluation model used the Five pillars of e-Government framework put forward by Fietkiewicz, Mainka & Stock in 2017, which consists of Information Dissemination, Communication, Transactions, Interoperability, and Participation. The research method used qualitative descriptive through collecting data, interviews, observation, and documentation. According to the findings of the study, that four pillars must still be fulfilled. communication pillar through the website that is not presented to the public, the transaction pillar has decreased function because the community can no longer submit letters online, interoperability is not fulfilled because integration with Dukcapil is interrupted and the participation pillar of e-Kelurahan utilization is not used for more democratic things. The Government of Padang City has only reached the stage of providing online service applications to produce the documents. The weakness of this theory is that the analysis only focuses on website development, ignoring other factors such as organization, resources, and supervision, which are also implementation problems.


Communication; Policy; Social Media;Tourism

Full Text:



Afrizal. (2014). Qualitative Research Methods: An Effort to Support the Use of Qualitative Research in Various Disciplines. Depok: Raja Grafindo Persada.

Akbar, M. M., Winarno, W. W., & Haryono, K. (2021). valuated the maturity level of e-Government on community participation and public services by applying the Gartner Framework. Jurnal Media Informatika Bididarma, 5(1)99-107.

Arief, V., & Yuardani, A. M. (2018). The Effectiveness of Applying the E-Government Concept in the Form of Village Electronic Applications in Sungaibangkong Village, Pontianak District, Pontianak City, West Sumatra Province. Transformasi:Jurnal Manajemen Pemerintahan, 155-163.

Bouty, A. A., Koniyo, M. H., & Novian, D. (2019). Evaluation of Electronic-Based Government System Using E-Government Maturity Model (Case in Gorontalo City Government) the Evaluation of Electronic-Based Government System Using E-Government Maturity Model. Jurnal Penelitian Komunikasi dan Opini Publik, 16-24.

Budianto, A. (2020). Analysis of Community Satisfaction with E-Kelurahan-Based Services in Margadana District. (Doctoral Dissertation, Pancasakti University Tegal).

Fietkiewicz, K. J., Mainka, A., & Stock, W. G. (2017). eGovernment in cities of the knowledge society. An empirical investigation of Smart Cities' governmental websites. Government Information Quarterly, 34(1), 75-83.

Hasan, A., & Arief, A. (2018). Local Government of Islands. Jurnal Protek, 05(1), 31-36.

Jalma, H., Putera, R. E., & Kusdarini. (2019). E-Government with the use of openside web in public services in Nagari Tanjung Haro Sikabu-kabu Padang Panjang. Publik (Jurnal Ilmu Administrasi), 8(1), 24-37.

Layne, K., & Lee, J. (2001). Developing fully functional E-government: A four stage model. Government information quarterly, 18(2), 122-136

Leonidas G, AnthopolousL. (2014). Government eStrategic Planning and Management. New York: Springer.

Janureksa, N. S. (2021). Evaluation of E-Government Implementation Using Maturity Level Models of Electronic-Based Government Systems and E-Govqual Methods (Case Study: Investment Service and One-Stop Integrated Services in Denpasar City). Doctoral dissertation, Ganesha University of Education.

Kirana, C. A. (2018). Monitoring and Evaluation of the "Surabaya Single Window" Program as a Form of Electronic Government in the City of Surabaya. Journal of Development and Public Policy, 8(1), 43-52.

Maiyenti, I. (2020). Implementation of E-Kelurahan Innovation: Electronic-Based Kelurahan Services in Kelurahan in Padang City, West Sumatra Province. Community Engagement and Emergence Journal (CEEJ), 1(2), 70-76.

Meuthia, R. F., Ferdawati, & Gustati. (2021). User Experience Analysis in E-Kelurahan Applications Using the Ux Honeycomb Model. Jurnal Akuntansi Keuangan dan Bisnis, 342-351.

Putera, R. E. (2009). E-Government and Bureaucratic Reform in the Context of Improving Public Services in the Regions. Jurnal Demokrasi, 8(1).

Rahman, A. (2011). Evaluation of E-Government Success: Studies in Sleman and Tulungagung Regencies. Jurnal Akuntansi dan Auditing Indonesia, 15(2).

Ramdani, E. M. (2019). Analysis of the Effectiveness of E Government Implementation at the Kelurahan Level. Sawala J. Adm. Negara.

Rusnita, W. C. (2022). The Effectiveness of Implementing the E-Kelurahan Program in Padang City. (Thesis, Andalas University)

Sugiyono. (2008). Quantitative Qualitative Research Methods, and R&D. Bandung: Alfabeta.

Supriyanto, A., & K. M. (2016). , E-Gov readiness assessment to determine E-government maturity phase. Proceeding-2016 2nd International Conference on Science In Information Technology , 270-275, IEEE.

United Nation, U. (2022). Country Data E-Government Development Index.

Waniszhal, R. G., Sobri, K., & Ermanovida. (2018). Implementation of the E-Kelurahan Program at the Plaju Ulu urban village, Palembang City (Doctoral Dissertation, Sriwijaya University).



  • There are currently no refbacks.

Copyright (c) 2024 Widya Cancer Rusnita, Desna Aromatica, Roni Ekha Putera

Jurnal Public Policy
p-ISSN: 2477-5738  I  e-ISSN: 2502-0528  I  DOI: 10.35308
Jl. Alue Peunyareng, Ujong Tanoh Darat, Meureubo, Kabupaten Aceh Barat, Aceh 23681, Indonesia
(0655) 7110535 l +621260313742 l +6285277110911
License Creative Commons is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License