Analisis Kinerja Pengadminitrasian Perkantoran Studi Pada Pelayanan Adminitrasi Di Kantor Camat Sei Tualang Raso

Abstract

This study aims to analyze the performance of office administrators in enhancing the effectiveness of administrative services at the Sei Tualang Raso District Office. Office administrators play a crucial role in facilitating smooth service delivery through tasks such as document intake, correspondence logging, document management, archiving, information provision, and administrative coordination with relevant work units. This study employs a qualitative descriptive approach, utilizing observation, interviews, and documentation for data collection. Data analysis is conducted through the stages of data condensation, data presentation, and conclusion drawing. The findings indicate that the performance of office administrators influences the effectiveness of administrative services, particularly regarding work quality, timeliness, discipline, responsibility, communication skills, and the utilization of information technology. However, several obstacles persist, such as limited facilities and infrastructure, heavy workloads, equipment or network disruptions, and a digital archiving system that is not yet fully optimized. The study concludes that professional, responsive, and organized performance by office administrators is a key factor in achieving effective administrative services at the Sei Tualang Raso District Office.