PENGUKURAN KUALITAS LAYANAN PADA BISNIS JASA

Abstract

ABSTRAK
The global economy today has encouraged the growth of rapidly growing service business. Many jobs
can be developed, such as healthcare, hospitality, service station, fast food, laundry,
telecommunications, and others. The presence of a variety of business services has sparked fierce
competition among service businesses. To anticipate this service managers should seek to provide or pay
attention to the quality of services offered, so that consumers are satisfied. To maintain the quality of
service always remains good, the service managers need to pay attention to dimensions-dimensional
measurement of service quality. By measuring the quality of services, the manager informed about the
extent of services provided has to meet consumer expectations.
Keyword:service quality , performance score, services provided, Hopes services