Efektivitas Kinerja Kepala Seksi Pemerintahan Pada Pelayanan Publik di Kelurahan Pulau Simardan

Abstract

This study aims to analyze the performance effectiveness of the Head of Government Section in implementing public services for the community in Pulau Simardan Urban Village. This research uses a descriptive qualitative approach. Data were collected through observation, interviews, and documentation. The research informants consisted of urban village officials, the Head of Government Section, neighborhood officials, and community members who received public services. The study focuses on task accuracy, service quality, timeliness, responsibility, responsiveness, work coordination, and obstacles in public service delivery. The results show that the performance of the Head of Government Section in public service delivery has been fairly effective. This can be seen from the implementation of government administration duties, guidance provided to the community, examination of administrative documents, and coordination with urban village officials. However, several obstacles remain, including limited facilities, inadequate written information on service procedures, network problems, and incomplete documents submitted by the community. This study concludes that the performance effectiveness of the Head of Government Section needs to be improved through better service facilities, clearer public information, stronger internal coordination, and regular service evaluation.