PERAN KOMPETENSI SDM DAN PARTISIPASI MASYARAKAT TERHADAP KINERJA PELAYANAN PUBLIK KPU KOTA CIMAHI YANG DIMEDIASI OLEH PROFESIONALISME

Rizki Maulana Sopyandi, Uce Karna Suganda

Abstract


Abstract

This study aims to analyze the relationship between human resource competencies and community participation and public service performance, with professionalism as a mediator, at the Cimahi City Election Commission (KPU). The study used a quantitative survey of 63 respondents, consisting of 24 secretariat staff and 39 members of the ad hoc body within the scope of the study. The constructs were measured using a five-point Likert-scale questionnaire and analyzed using partial least squares structural equation modeling. The coefficient for the relationship between competence and performance was 0.323 with p = 0.030, and a positive relationship was found between community participation and performance. The reported R² values were 0.660 for service performance and 0.877 for professionalism. The results indicate that human resource competency has a significant effect on the public service performance of the Cimahi City KPU. Community participation also has a significant effect on public service performance. Furthermore, professionalism significantly mediates the effect of human resource competency on public service performance and significantly mediates the effect of community participation on public service performance. These findings indicate that improving human resource competence and strengthening public participation supported by professionalism are crucial aspects in enhancing the public service performance of the Cimahi City KPU.

 

Keywords: human resource competence; public participation; professionalism; public service performance; election commission.


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References


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DOI: https://doi.org/10.35308/jbksm.v10i2.16765

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