Potret Kebijakan Inovasi Pelayanan Publik di Indonesia Tahun 2020

Suranto Suranto, Awang Darumurti, Dwian Hartomi Akta Padma Eldo, Akhmad Habibullah


Public service innovation is the primary key to good governance development launched in most countries in the world, including Indonesia. There have been many innovative programs carried out by several Ministries, Institutions, and Local Governments in practice. Still, there is no comprehensive portrait related to the tradition of public service innovation. The study aims to obtain a complete description of the public service innovation practices in 2020 using indicators of innovators, types of innovation, goals and achievements of innovation, policy sector and geographical aspects. This descriptive-explorative research type applies an archival method that focuses on secondary data usage, and the results are then analyzed using both Nvivo 12 and SPSS. The result shows that: (1) Innovators are dominated by local governments because the scope of service issues is more varied and specific. (2) The type of policy innovation that is oriented to the process aspect dominates the proposed proposal because of the ease and implementation factor. (3) Most innovation outcomes are in problem-solving, which shows the orientation to problem-solving that is more practical and real impact. (4) The health sector is getting more attention in policy innovation because of the trend of actual needs in the field, making it the primary sector. (5) The institution participants in Java island are much higher than outside Java, showing the imbalance in the quality of human resources


Policy Innovation, Public Services, Bureaucratic Reform

Full Text:



Anggadwita, G., & Dhewanto, W. (2013). Service-Innovation-In-Public-Sector: A Case Study On PT. Kereta Api Indonesia. Journal Of Social And Development Sciences, 308–315.

Bhatti, Y., Olsen, A. L., & Pederson, L. H. (2011). Administrative Professionals And The Diffusion Of Innovations: The Case Of Citizen Service Centres. Journal Public Administration.

Bloch, C., & Bugge, M. (2013). Public Sector Innovation-From Theory To Measurement. Structural Change And Economic Dynamics.

Borins, S. F. (2008). Innovations in Government. Washington DC: Brookings Institution.

Caiden, G. (1969). Administrative Reform. Chicago: Aldine Publisher.

Damanpour, F., & Schneider, M. (2009). Characteristics Of Innovation And Innovation Adoption In Public Organizations: Assessing The Role Of Managers. . Journal Of Public Administration Research And Theory.

De Vries, H., Bekkers, V., & Tummers, L. (2016). Innovation In The Public Sector: A Systematic Review And Future Research Agenda. Journal Public Administration.

Diamant, A. (1967). Innovation In Bureaucratic Institutions. Public Administration Review.

Eldo, D. H., & Mutiarin, D. (2018). Analisis Best Practice Inovasi Pelayanan Publik (Studi pada Inovasi Pelayanan "Kumis Mbah Tejo" di Kecamatan Tegalrejo Kota Yogyakarta). Jurnal Manajemen Pelayanan Publik, 156-167.

Fahlevi, H. (2014). The Innovation Of The Role Of Accounting In Public Hospitals – Lesson Learned From Hospital Financing Reform In Indonesia And Germany. Jakarta: Https://Dopus. Uni-Speyer.De/Frontdoor/Deliver/Index/Docid/928/File/Her.

Fragerberg, J., Mowery, D., & Nelson, R. (2005). The Oxford Handbook Of Innovation. Oxford: UK: Oxford University Press.

Hansen, S., & Wakonen, J. (1997). Innovation, A Winning Solution? . International Journal Of Technology Management .

Hartley, J. (2005). Innovation In Governance And Public Services: Past And Present. Journal Public Money And Management.

Jati, W. (2011). Inovasi Pelayanan Publik Setengah Hati: Studi Pelayanan Publik SAMSAT Kota Yogyakarta. Jurnal Ilmu Sosial Dan Ilmu Politik.

Jean, H., & Downe, j. (2007). THE SHINING LIGHTS? PUBLIC SERVICE AWARDS AS AN APPROACH TO SERVICE IMPROVEMENT. Journal Public Administration, 329-353.

Mulgan, G., & Albury, D. (2003). Innovation In The Public Sector. London: UK : Cabinet Office Strategy Unit. .

Negara, L. A. (2014). Handbook Inovasi Administrasi Negara, Cetakan I. Jakarta: Pusat Intan-Dian-LAN. .

Permatasari, E. Y. (2017). Inovasi pelayanan Publik di Kantor PT. Pos Kota Samarinda. Jurnal Administrasi Negara, 5533-5543.

Rogers, E. (2003). Diffusion Of Innovations(5th Ed.). New York: NY: Free Press. .

Rogers, E. M., Medina, U. E., & Wiley, C. J. (2005). Complex Adaptive Systems And The Diffusion Of Innovations. The Innovation Journal: The Public Sector Innovation Journal.

Santoso, M. I. (2015). Applying Interactive Planning On Public Service Leadership In The Directorate General Of Immigration Indonesia. Procedia – Social And Behavioral Sciences, 400–410.

Sutanto, E. (2017). The Influence Of Organizational Learning Capability And Organizational Creativity On Organizational Innovation Of Universities In East Java, Indonesia. Asia Pacific Management Review.

Sutrisno, M. R., Zauhar, S., & Said, A. (2013). Inovasi Peningkatan Kualitas Pelayanan Publik (Studi pada layanan cetak tiket mandiri di stasiun Besar Malang). Jurnal Administrasi Publik, 1814-1820.

Urbancova, H. (2013). Competitive Advantage Achievement Through Innovation And Knowledge. Journal Of Competitiveness.

Walker, R. M., Jeanes, E., & Rowlands, R. (2002). Measuring Innovation – Applying The Literature-Based Innovation Output Indicator To Public Services. Journal Public Administration, 201-214.

DOI: https://doi.org/10.35308/jpp.v7i2.4095


  • There are currently no refbacks.

Copyright (c) 2021 Suranto Suranto, Awang Darumurti, Dwian Hartomi Akta Padma Eldo, Akhmad Habibullah

Jurnal Public Policy
p-ISSN: 2477-5738  I  e-ISSN: 2502-0528  I  DOI: 10.35308
Jl. Alue Peunyareng, Ujong Tanoh Darat, Meureubo, Kabupaten Aceh Barat, Aceh 23681, Indonesia
(0655) 7110535 l +621260313742 l +6285277110911
License Creative Commons is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License