Implementation of Public Service Malls (MPP) in Improving One Stop Integrated Services (PTSP) in Rembang Regency

Dwi Yoga Ambal Riski, Tri Yuningsih, Augustin Rina Herawati

Abstract


Public services in Indonesia are often seen as a complicated and long-winded process, so people need public services that are easier to reach. The Rembang Regency Public Service Mall exists as an effort by the Rembang Regency Government to improve the quality of integrated services. This study aims to determine how Public Service Malls's implementation, factors, and SWOT analysis (PSM) improved One Stop Services in Rembang Regency. This research method descriptively uses qualitative data sources obtained through in-depth interviews. The results of the study showed that (1) The effectiveness of the Public Service Mall in improving One-Stop Services in Rembang Regency is still considered ineffective; (2) The implementation of the PSM policy in Rembang Regency in terms of resources and bureaucratic structure is not optimal; (3) Strategies that the Government of Rembang Regency can develop in the implementation of this PSM policy include preparation of standard operating procedures for macro service mechanisms at PSM, development of information systems for Public Service Malls, and improvement of PSM service facilities


Keywords


Public Service Mall, Rembang Regency, SWOT analysis, integrated services

Full Text:

PDF

References


Andrea, D. L. (2020). Hubungan Kewenangan Pusat dan Daerah dalam Penyelenggaraan Otonomi Daerah Di Bidang Pendidikan Berdasarkan Undang-Undang Nomor 23 Tahun 2014 Tentang Pemerintahan Daerah. Kosmik Hukum, 20(2), 73. https://doi.org/10.30595/kosmikhukum.v20i2.7156

Ariana, R. (2016). Implementasi Pelayanan Publik di Mal Pelayanan Publik Kota Pekanbaru. 1–23.

Creswell, J. W., & Creswell, J. D. (2017). Research design: Qualitative, quantitative, and mixed methods approaches. Sage publications.

D, L. (2015). SWOT Analysis Handbook of Improving Performance in the Workplace. 2, 2, 115–140. https://doi.org/10.1002/9780470592663.ch24

Dahurandi, K. (2020). Pelayanan Pastoral yang Efektif dan Efisien (Refleksi dari Perspektif Pelayanan Publik). Jurnal Alternatif Wacana Ilmiah Interkultural, 9(1), 75–98. https://doi.org/10.60130/ja.v9i1.11

Denzin, N. K. (2017). The Research Act: A Theoretical Introduction to Sociological Methods. In The Research Act: A Theoretical Introduction to Sociological Methods. https://doi.org/10.4324/9781315134543

Desrinelti, D., Afifah, M., & G. (2021). Kebijakan publik: konsep pelaksanaan.

Edi Irawan. (2023). Model Perencanaan Sumber Daya Manusia Serta Repositioning Dalam Pengembangan Sumber Daya Manusia: Suatu Kajian Literatur. Jurnal Ekonomi, Manajemen Pariwisata Dan Perhotelan, 2(2), 01–12. https://doi.org/10.55606/jempper.v2i2.1376

Edward III. (1980). Implementing Public Policy Congressional Quartely Press. Washington D. C.

Gaus, N., Sultan, S., & Basri, M. (2017). State Bureaucracy in Indonesia and its Reforms: An Overview. International Journal of Public Administration, 40(8), 658–669. https://doi.org/10.1080/01900692.2016.1186179

Ikhwansyah, I., Chandrawulan, A. A., & Amalia, P. (2018). Optimalisasi Peran Badan Usaha Milik Negara (BUMN) pada Era Masyarakat Ekonomi Asean (MEA). Jurnal Media Hukum, 25(2). https://doi.org/10.18196/jmh.2018.0110.150-161

Kania, I., Geusan, G., Raturahmi, L., Ulumudin, A., Rustiana, E., & Budiman, M. (2019). the Analysis of the Village Law Implementation Policy By Using Edward Iii Model Approach in Garut. The International Seminar Series on Regional Dynamics Proceeding. https://doi.org/10.19184/issrd.v1i1.13735

Maryam, N. S. (2016). Mewujudkan good governance melalui pelayanan publik.Jurnal Ilmu Politik Dan Komunikasi. VI (1), 1–18.

Miles, M. B., & Huberman, A. M. (1984). Drawing Valid Meaning from Qualitative Data: Toward a Shared Craft. Educational Researcher, 13(5), 20–30. https://doi.org/10.3102/0013189X013005020

Mubarok, S., Zauhar, S., Setyowati, E., & Suryadi, S. (2020). Policy Implementation Analysis: Exploration of George Edward III, Marilee S Grindle, and Mazmanian and Sabatier Theories in the Policy Analysis Triangle Framework. Journal of Public Administration Studies, 005(01), 33–38. https://doi.org/10.21776/ub.jpas.2020.005.01.7

Nigel, P., & William, G. (1989). Making SWOT Analysis Work. In Marketing Intelligence & Planning (Vol. 7, Issue 5/6). http://www.emeraldinsight.com/10.1108/EUM0000000001042

Patton, M. Q. (2015). Qualitative Research & Evaluation Methods: Integrating Theory and Practice. SAGE Publications, Inc.

Prastiwi, M. I. (2015). Otonomi Daerah Di Tingkat Kecamatan Studi Keefektifan Otonomi Dan Peran Masyarakat. DIMENSI-Journal of Sociology. https://eco-entrepreneur.trunojoyo.ac.id/dimensi/article/view/3731%0Ahttps://eco-entrepreneur.trunojoyo.ac.id/dimensi/article/viewFile/3731/2733

Ramahyanti1, I. R., Hakim, L. H., & Febriantin, K. F. (2022). IMPLEMENTASI MAL PELAYANAN PUBLIK (MPP) DI KOTA BEKASI. Jurnal Pemerintahan Dan Politik, 7(2). https://doi.org/10.36982/jpg.v7i2.2107

Ramdhani, A., & Ramdhani, M. A. (2017). Konsep umum pelaksanaan kebijakan publik. Jurnal Publik: Jurnal Ilmiah Bidang Ilmu Administrasi Negara, 2017, 11.1: 1-12. Jurnal Publik: Jurnal Ilmiah Bidang Ilmu Administrasi Negara, 11(1), 1–12.

Robby, U. B., & Tarwini, W. (2019). INOVASI PELAYANAN PERIZINAN MELALUI ONLINE SINGLE SUBMISSION (OSS) Studi Pada Izin Usaha di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Bekasi. Administratio: Jurnal Ilmiah Administrasi Publik Dan Pembangunan, 10(2), 51–57. https://doi.org/10.23960/administratio.v10i2.98

Suhartoyo, S. (2019). Implementasi Fungsi Pelayanan Publik dalam Pelayanan Terpadu Satu Pintu (PTSP). Administrative Law and Governance Journal, 2(1), 143–154. https://doi.org/10.14710/alj.v2i1.143-154

Suryawati, I. (2014). Implementasi Kebijakan Joko Widodo Melalui Program Kjs Dan Kjp (Ditinjau Dari Perspektif Komunikasi Pembangunan). Jurnal Komunikasi, 8(2), 163–182. https://doi.org/10.20885/komunikasi.vol8.iss2.art5

Turangan, J. A. (2017). Kepuasan Kerja Dan Komitmen Keorganisasian Sebagai Faktor Yang Berperan Terhadap Tingkat Perputaran Karyawan Dalam Perusahaan. Business Management Journal, 10(1). https://doi.org/10.30813/bmj.v10i1.639

Umam, U., & Adianto, A. (2020). Efektivitas Mal Pelayanan Publik (MPP) Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi dalam Pelaksanaan Pelayanan Publik. Jurnal Humaniora : Jurnal Ilmu Sosial, Ekonomi Dan Hukum, 4(1), 160–165. https://doi.org/10.30601/humaniora.v4i1.600

Wijayanto, D. E. (2014). Hubungan Kepala Desa Dengan Badan Permusyawaratan Desa Dalam Pembentukan Peraturan Desa. Jurnal Independent, 2(1), 40. https://doi.org/10.30736/ji.v2i1.17




DOI: https://doi.org/10.35308/jpp.v9i4.7998

Refbacks

  • There are currently no refbacks.


Copyright (c) 2023 Dwi Yoga Ambal Riski, Tri Yuningsih, Augustin Rina Herawati

Jurnal Public Policy
p-ISSN: 2477-5738  I  e-ISSN: 2502-0528  I  DOI: 10.35308
Jl. Alue Peunyareng, Ujong Tanoh Darat, Meureubo, Kabupaten Aceh Barat, Aceh 23681, Indonesia
(0655) 7110535 l +621260313742 l +6285277110911
License Creative Commons is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License