Tinjauan Pustaka Sistematis Penerapan Quality Function Deployment di Industri Manufaktur

Ing Brian Rapelo, Krisna Ananda Priyatama, M. Bari Baihaqi, M. Rizki Darmawan, Rohmat Setiawan, Indra Setiawan


Quality Function Deployment (QFD) is a tool or planning instrument that is used to provide an overview of customer desires which are then translated into strategic stages to produce products or services whose characteristics are in accordance with customer wishes. The advantage of this method approach is that the level of customer satisfaction can be explained through data, so that improving the quality of services or products and periodic evaluations to correct deficiencies can be carried out in accordance with the customer's assessment. Many studies using the QFD method are carried out by the industry. This literature review aims to analyze the advantages of the QFD method for increasing customer satisfaction in the manufacturing industry. The method used is the Systematic Literature Review. This article involves a study review of 24 articles related to the application of QFD in the manufacturing industry. The study was conducted using the Google Schoolar database. The articles obtained were then summarized, classified, and comprehensively reviewed. This article expands the knowledge and study of the application of QFD in the manufacturing industry. The development of QFD in future research can be carried out in cross-fields that still have links. QFD results can be a tool for making improvements based on the needs or voice of the customer. Improvements made using the QFD method can increase customer satisfaction, increase profits and marketing, improve service quality, and improve product quality.


Quality Function Deployment; Manufacturing Industry; Customer Satisfaction

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M. J. Shofa and F. Iman, “Pengembangan Produk Spring Steel Menggunakan Kerangka Kerja Quality Function Deployment (QFD),” Performa Media Ilm. Tek. Ind., vol. 19, no. 1.

M. Zaenuri and H. Catur, “Analisa Kualitas Layanan Terhadap Kepuasan Pelanggan dengan Metode QFD dan CSI pada Konsumen Gojek di Surabaya (Studi Kasus: GO-JEK di Surabaya),” J. SENOPATI Sustain. Ergon. Optim. Appl. Ind. Eng., vol. 3, no. 2, pp. 74–83, 2022.

J. de Fátima Cardoso, N. Casarotto Filho, and P. A. C. Miguel, “Application of Quality Function Deployment for the development of an organic product,” Food Qual. Prefer., vol. 40, pp. 180–190, 2015.

C. Haiyun, H. Zhixiong, S. Yüksel, and H. Dinçer, “Analysis of the innovation strategies for green supply chain management in the energy industry using the QFD-based hybrid interval valued intuitionistic fuzzy decision approach,” Renew. Sustain. Energy Rev., vol. 143, p. 110844, 2021.

F. K. Gündoğdu and C. Kahraman, “A novel spherical fuzzy QFD method and its application to the linear delta robot technology development,” Eng. Appl. Artif. Intell., vol. 87, p. 103348, 2020.

A. H. K. Babar and Y. Ali, “Enhancement of electric vehicles’ market competitiveness using fuzzy quality function deployment,” Technol. Forecast. Soc. Change, vol. 167, p. 120738, 2021.

M. Yazdani, P. Chatterjee, E. K. Zavadskas, and S. H. Zolfani, “Integrated QFD-MCDM framework for green supplier selection,” J. Clean. Prod., vol. 142, pp. 3728–3740, 2017.

H. Wang, Z. Fang, D. Wang, and S. Liu, “An integrated fuzzy QFD and grey decision-making approach for supply chain collaborative quality design of large complex products,” Comput. Ind. Eng., vol. 140, p. 106212, 2020.

C. Babbar and S. H. Amin, “A multi-objective mathematical model integrating environmental concerns for supplier selection and order allocation based on fuzzy QFD in beverages industry,” Expert Syst. Appl., vol. 92, pp. 27–38, 2018.

L. Fonseca, J. Fernandes, and C. Delgado, “QFD as a tool to improve negotiation process, product quality, and market success, in an automotive industry battery components supplier,” Procedia Manuf., vol. 51, pp. 1403–1409, 2020.

A. Malhotra, S. Rajak, and S. K. Jha, “An eco-innovative green design method by QFD and TRIZ tools-A case study of brass-ware manufacturing,” Pertanika J. Sci. Technol., vol. 27, pp. 2109–2121, 2019.

M. B. Kumar and R. Parameshwaran, “A comprehensive model to prioritise lean tools for manufacturing industries: A fuzzy FMEA, AHP and QFD-based approach,” Int. J. Serv. Oper. Manag., vol. 37, no. 2, pp. 170–196, 2020.

C. F. Baban, M. Baban, and I. S. Popi, “Quality improvement of the primary cable of the handbrake lever: a QFD approach,” in IOP Conference Series: Materials Science and Engineering, 2021, vol. 1169, no. 1, p. 12015.


R. Ginting, A. Ishak, W. Pratiwi, and R. H. Tambunan, “Designing file organizer product design using the quality function deployment method (QFD),” in IOP Conference Series: Materials Science and Engineering, 2020, vol. 1003, no. 1, p. 12024.

R. Ginting, A. Ishak, I. T. Primsa, and A. F. Malik, “Quality improvement of pillow product using Quality Function Deployment (QFD) methods at PT. XYZ,” in IOP Conference Series: Materials Science and Engineering, 2021, vol. 1041, no. 1, p. 12039.

S. Avikal, R. Singh, and R. Rashmi, “QFD and Fuzzy Kano model based approach for classification of aesthetic attributes of SUV car profile,” J. Intell. Manuf., vol. 31, no. 2, pp. 271–284, 2020.

L. Rihar and J. Kušar, “Implementing concurrent engineering and QFD method to achieve realization of sustainable project,” Sustainability, vol. 13, no. 3, p. 1091, 2021.

F. Fatahillah, E. Rimawan, A. Waskito, and S. Apfiasari, “Strategy to Win the Competition by Developing Products and Services Using the QFD Method in Moldbase Manufacturing,” Int. J. Spec. Educ., vol. 3, no. 3, 2022.

L. I. Choeronissa, M. Y. Lubis, and Y. Nugrahaini, “Designing Cutting Tools for The Eva Foam Cutting Process in The Production of Polynet Mesh Spare Parts in CV. ELM Using the QFD Method,” J. Mandiri IT, vol. 11, no. 2, pp. 51–61, 2022.

E. Haktanır and C. Kahraman, “A novel interval-valued Pythagorean fuzzy QFD method and its application to solar photovoltaic technology development,” Comput. Ind. Eng., vol. 132, pp. 361–372, 2019.

X. Wu, Z. Hong, Y. Li, F. Zhou, Y. Niu, and C. Xue, “A function combined baby stroller design method developed by fusing Kano, QFD and FAST methodologies,” Int. J. Ind. Ergon., vol. 75, p. 102867, 2020.

Q. Mao, N. Li, and F. Peña-Mora, “Quality function deployment-based framework for improving the resilience of critical infrastructure systems,” Int. J. Crit. Infrastruct. Prot., vol. 26, p. 100304, 2019.

M. Yazdani, C. Kahraman, P. Zarate, and S. C. Onar, “A fuzzy multi attribute decision framework with integration of QFD and grey relational analysis,” Expert Syst. Appl., vol. 115, pp. 474–485, 2019.

Y.-J. Ping, R. Liu, W. Lin, and H.-C. Liu, “A new integrated approach for engineering characteristic prioritization in quality function deployment,” Adv. Eng. Informatics, vol. 45, p. 101099, 2020.

Z.-S. Chen, L. Martinez, J.-P. Chang, X.-J. Wang, S.-H. Xionge, and K.-S. Chin, “Sustainable building material selection: A QFD-and ELECTRE III-embedded hybrid MCGDM approach with consensus building,” Eng. Appl. Artif. Intell., vol. 85, pp. 783–807, 2019.

DOI: https://doi.org/10.35308/jopt.v9i1.6687


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