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Vol 7, No 2 (2021): Oktober Kualitas Pelayanan Terhadap Kepuasan Pelanggan Menggunakan Metode Customer Satisfaction Index dan Importance Performance Analysis Pada PT. PLN (Persero) Area Meulaboh Abstract  PDF
Sofiyanurriyanti Sofiyanurriyanti, Yola Tri Amanda, Arie Saputra, Marlinda Marlinda, Iing Pamungkas, Indra Kusuma
 
Vol 9, No 1 (2023): April Analisis Kualitas Pelayanan Perpustakaan Menggunakan Metode Kano Abstract  PDF
Kasmawati Kasmawati, Sofiyanurriyanti Sofiyanurriyanti
 
Vol 9, No 1 (2023): April Tinjauan Pustaka Sistematis Penerapan Quality Function Deployment di Industri Manufaktur Abstract  PDF
Ing Brian Rapelo, Krisna Ananda Priyatama, M. Bari Baihaqi, M. Rizki Darmawan, Rohmat Setiawan, Indra Setiawan
 
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